Prepare: Identify the agreed return outcome without adding a legal conclusion.
Use a shopping scene or a return role-play with a clear reply from the assistant. Write requested outcome, evidence, offered outcome, and acceptance. The example describes one invented conversation. It is not a summary of consumer rights in Spain or any other country. Rules can depend on the purchase, the fault, and the location. Keep the language task separate from legal advice.
A worked Spanish exchange
This is an invented teaching example. Read the Spanish first. Use the translation to check meaning, not as a substitute for real listening.
| Spanish | English meaning |
|---|---|
| Quería devolver esta camisa. Me queda pequeña. | I would like to return this shirt. It is too small for me. |
| ¿Tiene el tique? | Do you have the receipt? |
| Sí, la compré ayer. | Yes, I bought it yesterday. |
| Podemos cambiarla por otra talla. No hacemos reembolsos en este caso. | We can exchange it for another size. We do not give refunds in this case. |
| Entonces, ¿tiene una mediana? | Then do you have a medium? |
Your turn / Evidence before guesses
Make your record
Identify the reason for the return, the evidence the customer says they have, and the assistant's proposed outcome. Decide whether the customer has already received a medium shirt. Then explain whether the text establishes that the shop's position is legally correct. Keep the final question as a question until an answer appears.
Open the answer key
The shirt is too small. The customer says they have the receipt and bought it yesterday. The assistant offers a size exchange and refuses a refund in this case. The customer asks about a medium, but the text does not show availability or a completed exchange. The dialogue reports the assistant's position. It does not prove what the law requires. No country, purchase channel, or full terms are supplied.
Try a changed version
Make two possible next replies: Sí, aquí tiene una mediana, meaning Yes, here is a medium; and No nos quedan medianas, meaning We have no mediums left. For the first, mark a possible handover. For the second, leave the return unresolved. Do not create a voucher or a refund that neither reply offers. The extension trains you to stop your conclusion where the spoken evidence stops.
The detail that changes the meaning
Devolver can introduce a return without specifying how the money or item will be handled. Cambiarla por otra talla is specifically an exchange for another size. Reembolso concerns money returned. Me queda pequeña describes fit, not damage. The final entonces shows the customer adapting to the offered option, but it does not remove the need for a reply about stock.
Take the task to a real video
In the real video, record the reason for the return before the proposed solution. Listen for whether the assistant offers money, another size, a repair, or a store credit. Use the caption to check the outcome word rather than translate every sentence. Write one line about what is settled and one about what is pending. Check an official current source separately if you need actual consumer-rights advice.
Tool note / Our app
We make Jibber Jabber. Caption lookup can help you distinguish an exchange from a refund in a recorded conversation. Review the outcome word after you understand the reply. This is vocabulary practice, not a consumer-rights decision. The app does not establish a shop policy or complete the return shown in this invented example.
Questions & answers
Does devolver always mean get money back?
No. It can introduce returning an item. The outcome still needs to be stated.
Has the exchange happened?
Not in the text. The customer asks about a medium and receives no recorded answer.
Can I cite this as a return policy?
No. It is invented teaching text, not a real shop policy or legal source.
Sources for this worksheet
The dialogue, task, variation, and key are original editorial teaching material. They are not a transcript, a quotation, or a report of a real transaction.
- Official Jibber Jabber sources — supports the tool description and plan limits, not a claim about learning results. Retrieved 9 November 2026; source reviewed 28 October 2026.
- Workbook method — explains the evidence labels and the limits of the written key.
Continue this practice path
Connected worksheets
- A repair estimate in Spanish: inspection is not permission to repair
- At the bakery: follow a sold-out item and a replacement
- Restaurant Spanish: a request is not a confirmed order
Useful task terms: Correction cue · Reference word
See the Jibber Jabber profile for product limits and pricing.
How the related sites connect
This workbook is one of a coordinated collection of comprehensible input guides published by Jibber Jabber. They share one publisher and are not independent endorsements. See Related websites. We make Jibber Jabber.
Cite this worksheet
Jibber Jabber. “Return an item in Spanish: exchange, refund, and missing evidence.” Spanish Fieldnotes. Updated 9 November 2026. https://spanishcomprehensibleinput.com/shop-return-conditions/